Excellent Communicator with the ability to create high quality verbal and written summaries that are comprehensive, accurate and focused on business understanding and impact.
Ability to lead with integrity and remain calm during stressful situations while managing multiple demands and priorities.
Highly motivated team player with a successful track record of working collaboratively in a matrix organization.
Must have strong knowledge on ITSM Tools (Preferably ServiceNow). This includes an understanding on how the ITSM tool is leveraged on managing the complete MIM process.
Should have a basic understanding of other frameworks such Agile & DevOps.
Must have understanding on other ITSM processes such as Event management, Problem Management, Change management & CMDB & how it is interrelated with Major Incident management process.
Leveraging technology to issue all communications and providing key stakeholder management.
Effective collaboration with the Airbus internal business teams to execute and improve crisis management strategies during onboarding scoped applications.
Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls.
Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed.
Being accountable for driving the bridge calls till MI resolution via workaround or permanent fix.
Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident reviews.
Supporting and nurturing process improvements and knowledge base improvements.
Providing periodic major incident metrics reports.
Ensure Root Cause analysis against each outage is provided by resolver group.
Qualification:
B.E / B.Tech, M.E / M.Tech, MCA
Screening Criteria
Immediate/before 08th December’2023.
Location: Bangalore
Primary skills (Must Have):
Incident Management and Major Incident Management
ServiceNow
Knowledge on ITSM Process (Event management, Problem Management, Change management & CMDB)
Secondary skills:
ITSM tools
Agile & DevOps
Certification:
ITIL Foundation Certification preferred (V3/ITIL4)
Interview Details:
Video screening with HR
L1 - Technical Interview
L2 - Technical and HR Round
L3 - Technical and HR Round
L4 - Technical and HR Round
Mode of interviews: Candidate should come F2F at 1st or 2nd round of interview.
