Job Detail

Major Incident Manager (HOLD) - NowWiN Technologies C4 - D

Date Posted: Nov 21, 2023
Login to View Salary

Job Detail

  • Location:
    Bengaluru, Karnataka, India
  • Company:
  • Type:
    Permanent- Hybrid
  • Shift:
    First Shift (Day)
  • Career Level:
    Experienced Professional
  • Positions:
  • Experience:
    3-6 years
  • Gender:
    No Preference
  • Degree:
  • Apply Before:
    Dec 08, 2023

Job Description


Major Incident Manager

Roles And Responsibilities:

  • Excellent Communicator with the ability to create high quality verbal and written summaries that are comprehensive, accurate and focused on business understanding and impact.
  • Ability to lead with integrity and remain calm during stressful situations while managing multiple demands and priorities.
  • Highly motivated team player with a successful track record of working collaboratively in a matrix organization.
  • Must have strong knowledge on ITSM Tools (Preferably ServiceNow). This includes an understanding on how the ITSM tool is leveraged on managing the complete MIM process.
  • Should have a basic understanding of other frameworks such Agile & DevOps.
  • Must have understanding on other ITSM processes such as Event management, Problem Management, Change management & CMDB & how it is interrelated with Major Incident management process.
  • Leveraging technology to issue all communications and providing key stakeholder management.
  • Effective collaboration with the Airbus internal business teams to execute and improve crisis management strategies during onboarding scoped applications.
  • Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls.
  • Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed.
  • Being accountable for driving the bridge calls till MI resolution via workaround or permanent fix.
  • Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident reviews.
  • Supporting and nurturing process improvements and knowledge base improvements.
  • Providing periodic major incident metrics reports.
  • Ensure Root Cause analysis against each outage is provided by resolver group.


  •       B.E / B.Tech, M.E / M.Tech, MCA

Screening Criteria

  •       Immediate/before 08th December’2023.
  •       Location:  Bangalore

Primary skills (Must Have):

  • Incident Management and Major Incident Management
  • ServiceNow
  • Knowledge on ITSM Process (Event management, Problem Management, Change management & CMDB)

Secondary skills:

  • ITSM tools 
  • Agile & DevOps 


ITIL Foundation Certification preferred (V3/ITIL4)

Interview Details:

  •          Video screening with HR
  •          L1 -  Technical Interview
  •          L2 -  Technical and HR Round
  •          L3 -  Technical and HR Round
  •          L4 -  Technical and HR Round         
  • Mode of interviews: Candidate should come F2F at 1st or 2nd round of interview.


  •          Weekends Off
  •          Maximum it is hybrid




Skills Required

Job is expired Drop you CV

Company Overview

Chennai, Tamil Nadu, India


Related Jobs

Google Map